1. Return Eligibility
Product Condition:
New and slightly used products
Refund & Returns Policy Window:
15 days from delivery
Return Methods:
- In store
- By mail
Return Label:
Included in the package (Free)
Restocking Fees:
No restocking fees
Refund Processing Time:
Refund & Returns Policy are processed within 15 days after we receive the returned item.
You may request a return if:
- The product is unused and in its original packaging
- The return request is made within 15 days of delivery
- The item is defective, damaged, or incorrect
Non-returnable items include:
- Opened consumables or alcohol products
- Custom or special-order items
- Clearance or final-sale items
- Digital goods
2. Refund & Returns Policy
To initiate a return:
- Email support@sipliquormerchant.com
- Provide your order number and reason for return
- Include photos for damaged or incorrect items
- Wait for approval and return instructions
- Ship the item back using a trackable shipping service
3. Refund Process
Once we receive and inspect your return:
- You will be notified by email
- If approved, refunds are issued within 15 business days
- Refunds are returned to the original payment method
Shipping fees are non-refundable unless the error was ours.
4. Exchanges
We offer exchanges for:
- Incorrect product received
- Damaged items
- Manufacturing defects
All exchanges are subject to product availability.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product arrived damaged or incorrect
- If the error is on our part, we will provide a prepaid return label
6. Missing or Late Refunds
If your refund is delayed:
- Check with your bank or card issuer for processing time
- Contact your payment provider
- Then contact us for further assistance
7. Contact Information
For return-related inquiries:
Legal Business Description
Sip Liquor Whiskey is a legally registered, independently operated retailer of premium spirits in the United States, compliant with federal, state, and local regulations governing the sale and distribution of alcoholic beverages. We maintain all necessary licensing, tax compliance, and operational documentation to ensure every transaction is lawful and transparent.
Our verified business location is:
123 Main Street, Louisville, KY 40202, United States
Customer support: support@sipliquorwhiskey.com | +1 (305) 404-0888
Need help?
Contact us at {email} for questions related to refunds and returns.